Job Title: Personal Banking Representative I
Department: Main Teller – New Accounts Operations
Salary Level: 8
Reports To: Branch Operations Supervisor
FLSA Status: Non-Exempt Prepared
Date: July, 2002
Approved Date: January 6, 2003
Salary: $9.75 $14.67 $19.60
Deliver bank products and services to meet customer/prospective customers’ needs and maintain needed records and logs for all types of accounts, working under close supervision.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
40%–Sales. Open new accounts, explaining services offered i.e. Checking, Savings, CD’S, IRA’S and Safe Deposit Boxes. Set up merchant accounts and make service calls. Meet established cross-sell goals. Actively participate in branch call programs and use effective selling and cross-selling techniques. Issue, accept, and maintain records of negotiable instruments such as bank drafts, cashier’s checks, savings bonds, and travelers checks.
10%–Account input. Accurately input and maintenance of all accounts. Accept and input all stop payments, accept wire transfers, forward information to CIC and run appropriate GL tickets, order checks, key holds, account memos, and safe deposit box documentation. Relate and affiliate accounts accurately and timely. Link scanned signature cards and account documentation to image system.
20%–Customer Service. Meet the bank’s customer service standards. Display a professional appearance, provide fast and friendly assistance, answer questions, and respond to requests promptly. Display good product knowledge, accuracy of problem resolution, and telephone etiquette. Provide assistance to Internet customers on locked accounts.
20%–Operational Effectiveness and Job knowledge. Meet established SOP and audit requirements for PBR area with an emphasis on signature card and W9 accuracy. Disbursement Audit trail, know and understand the operational aspects of all products and the related policies and procedures, admit customers to safe deposit boxes, ensuring proper security is maintained. Fill in on teller line adhering to establish balancing standards. Responsible for maintaining control and security of assigned cash drawer and teller area by adhering to internal bank audit requirements. Assist with monthly certifications.
10%–Training and other assigned duties. Keep staff advised of new products and services offered by the bank. Provide refresher training as appropriate at staff meetings. Process batch of work on proof machine each month. Open and close vault. Assist in balancing ATM. Act as dual control in ordering, shipping, and balancing cash for cash vault.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience. This position may require continuing education. Continuing education may include in-house training, internet training, self-study and training outside of the bank. Some continuing education options may involve overnight travel.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to cany out general instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of Personal Computers, Microsoft Word and Excel.
Certificates, Licenses, Registration
Other Skills and Abilities
Customer Service and Sales skills. Ability to operate ten-key machine and typewriter. Previous experience handling money.
One or more years banking experience or related work experience dealing with the public.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The fundamental job requirements are included and these are the essential job functions. Employees will be required to perform any other job-related duties assigned by their supervisor.
Any employee desiring to be considered for this job must complete job posting Application, Section I, which may be found in the Employee Manual under 1003. Employee must forward completed application form to Human Resources Officer, Karen Mackey.